F.A.Q.

We strive to process and ship orders promptly within 24-48 hours of placement.

Once your order has been dispatched, you will receive an email notification containing tracking information. Upon receiving the dispatch email, you will find detailed tracking information to monitor the progress of your order. Simply use the provided tracking details to track your package through our delivery partner's website.

We always strive to deliver your parcel with the best carrier and service for your country. All information about the shipping times and rates by country can be found on our shipping page

Once you’ve sent your items back to us, you should receive your refund within 10 working days after the items have reached our warehouse.

You can track the progress of your return using the provided track and trace of your chosen carrier which indicates when the package reaches our warehouse. The 10-workday processing period commences from this point onward. Once the refund has been issued, you will receive a notification. Please be aware that it may take up to 3 days for the refund to reflect in your bank account. If you haven’t received your refund in this timeframe, please email info@dorvalondon.eu so we can investigate this for you.

We use a return period of14 daysduring which the customer may return his or her package without giving any reason. These 14 days start when the packageis received.Please note that the return shipment must be sent back to us within these 14 days.

Return conditions All returned items must be unworn and in pristine condition with all the tags still attached.

For items purchased in the sale, Dorvalondon does not offer the possibility for a refund. These items can only be exchanged for an other item from the collection or can be redeemed for store credit.

Shipping costs are not refundable.

Making a return is easy! Here's what you need to do:

1. Within 14 days of receiving your order, send an email to info@dorvalondon.eu indicating that you want to exchange one or more products.
2. Our team will promptly provide you with return instructions.
3. Follow the provided instructions to complete the return process.

We offer a variety of payment methods to make your shopping experience convenient and secure. Here are the payment methods we currently accept:

Credit or Debit Cards: We accept major credit and debit cards, including Visa, Mastercard, American Express.

Local payment methods: We accept local payment methods in some countries, such as IDEAL, BanContact, or Sofort.

PayPal: You can use your PayPal account to make purchases on our website for added convenience and security.

Klarna: Buy Now, Pay Later. Depending on your location, we are offering Klarna so you can buy now and pay for your order later.

Mobile Payment Services: Depending on your location, we may accept mobile payment services such as Apple Pay, Shop Pay, and Google Pay

Gift Cards or Store Credit: If you have a gift card or store credit issued by us, you can use it to pay for your purchases.

Please note that the availability of payment methods may vary depending on your location and the specific products you're purchasing. If you have any questions about payment methods or need assistance with your payment, please don't hesitate to contact our customer support team.

We advise you to check the size guide on the product page. You can find this by clicking on "size finder" which is located right below the size selector. By doing so, you will find the perfect size for you.

You can leave your Email address on the relevant product page. You can do this by clicking on the 'Size out of stock?' button when choosing the SIZE. This way you will be automatically notified as soon as the item is back in stock.

Proper care ensures your garments stay in great condition for longer. Here's a guide on how to wash your bottoms and topwear:

Step 1: Check the Care Label: Before washing any garment, always check the care label for specific instructions. Different fabrics and designs may require different care methods.

Step 2: Sort by Color and Fabric: Separate your garments into light and dark colors to prevent color bleeding. Additionally, separate delicate fabrics from sturdier ones to avoid damage.

Step 3: Pre-Treat Stains: If there are any stains on your garments, pre-treat them with a stain remover or gentle detergent before washing. Follow the instructions on the product label for best results.

Step 4: Choose the Right Washing Cycle: Select the appropriate washing cycle on your washing machine based on the fabric and level of soiling. Use a gentle or delicate cycle for delicate fabrics and a regular cycle for sturdier materials.

Step 5: Use a Mild Detergent: Use a mild detergent that is suitable for the fabric of your garments. Avoid using bleach or harsh chemicals, especially on delicate fabrics.

Step 6: Wash in Cold Water: To prevent shrinking and color fading, wash your garments in cold water. Cold water is also gentler on fabrics and helps to preserve their integrity.

Step 7: Turn Garments Inside Out: Turn your garments inside out before washing to protect the outer surface and minimize friction during the washing cycle.

Step 8: Use a Gentle Cycle: If your washing machine offers a gentle cycle option, use it for delicate fabrics or garments with embellishments to minimize wear and tear.

Step 9: Air Dry or Tumble Dry Low: After washing, air dry your garments by laying them flat or hanging them on a drying rack. If using a dryer, choose a low heat setting to prevent shrinkage and damage to the fabric.

Step 10: Iron or Steam as Needed: Once dry, iron or steam your garments as needed to remove wrinkles and maintain a neat appearance. Follow the ironing instructions on the care label to avoid damaging the fabric.

By following these steps, you can ensure that your bottoms and topwear are washed effectively while preserving their quality and longevity.

To purchase a gift card, simply visit our website and navigate to the gift cards section. From there, you can choose the desired amount for the gift card and add it to your cart. During the checkout process, you can provide the recipient's email address and a personalized message if you'd like to send the gift card directly to them.

Once the purchase is complete, the gift card will be delivered electronically to the recipient's email inbox, along with instructions on how to redeem it. Recipients can then use the gift card to shop for their favorite items on our website at their convenience.

We stand behind the quality of our products and aim to address any concerns or issues promptly. Our warranties typically cover manufacturing defects and workmanship issues for a specified period from the date of purchase. However, please note that warranty terms and conditions may vary between products,

We strive to process and ship orders promptly within 24-48 hours of placement. Once your order has been dispatched, you will receive an email notification containing tracking information. Upon receiving the dispatch email, you will find detailed tracking information to monitor the progress of your order. Simply use the provided tracking details to track your package through our delivery partner's website.

IS THERE A WAY TO EXPEDITE SHIPPING OR RECEIVE UPDATES ON MY ORDER STATUS?

DO YOU SHIP TO MY COUNTRY?

WHAT IS THE DELIVERY TIME?

WHAT ARE THE SHIPPING COSTS?

CAN I CANCEL OR CHANGE MY ORDER?

HOW DO I REDEEM MY GIFT CARD OR VOUCHER?

MY TRACKING SAYS MY ORDER HAS BEEN DELIVERED, BUT I HAVEN'T RECEIVED IT?

WHAT IS FAST AND INSURED SHIPPING?

I ENTERED A WRONG SHIPPING ADRESS, WHAT CAN I DO?

WILL I BE CHARGED WITH VAT?

I HAVEN'T RECEIVED AN ORDER CONFIRMATION, WHAT SHOULD I DO?

Yes, we offer expedited shipping options for customers who need their orders to arrive more quickly. You can select expedited shipping during the checkout process for an additional fee. As we want to provide you with the best service at all times we even offer free express shipping over a certain amount. For our customers in the Netherlands we also offer Fast Shipping delivery if you need your items faster! Visit our shipping page for rates and lead times per country.

We deliver worldwide, DorvaLondon orders are shipped with trusted carriers such as DHL, DPD, UPS and local carriers.

Visit our shipping page for rates and lead times per country.

We don't like to keep you waiting, therefore your order is processed directly from our warehouse within24-48 hoursafter it being placed.

Orders received on weekdays before23:00 CEST, are dispatched the same day. Orders placed after this time will be sent on the following day. Weekend orders are scheduled for shipment on Mondays.

The estimated shipping duration as stated in the check out and on our shipping page commences from the day your order is dispatched.

As we move fast it is not possible to make changes or cancel your order after it being placed. In case you do require assistance from us about receiving your order, we are here to assist you. Please contact our Customer Support team for any inquiries;info@malovie.com

Our shipping rates are calculated based on the destination of your order and the total value of your order. Here's what you need to know about our shipping costs:

Domestic Shipping (Netherlands):For orders within the Netherlands, we offer free shipping on all purchases. Orders below €100 threshold are subject to a flat-rate shipping fee of €5.99. We utilize reliable local carriers to ensure your items reach you in a timely manner.

European Union Shipping:For our European Union customers, we offer competitive shipping rates starting from €6.99. The exact shipping cost will be calculated during the checkout process based on your location and the value of your order.

International Shipping:For orders outside the European Union, we offer international shipping starting from €9.99. Similar to EU shipping, the precise shipping cost will be determined during checkout based on your location and the value of your order.

Expedited Shipping:Need your order in a hurry? We also offer expedited shipping options for select destinations. The cost for expedited shipping will be provided during the checkout process, allowing you to choose the best option to meet your needs.

Additional Information:

- Please note that Custom Duties and Taxes are included and covered for your order.
- Orders are typically processed and dispatched within 1-2 business days, with delivery times varying depending on your location.
- You will receive a confirmation email with tracking information once your order has been dispatched, allowing you to monitor its journey to your doorstep.

We offer a variety of payment methods to make your shopping experience convenient and secure. Here are the payment methods we currently accept:

Credit or Debit Cards: We accept major credit and debit cards, including Visa, Mastercard, American Express.

Local payment methods: We accept local payment methods in some countries, such as IDEAL, BanContact, or Sofort.

PayPal: You can use your PayPal account to make purchases on our website for added convenience and security.

Klarna: Buy Now, Pay Later. Depending on your location, we are offering Klarna so you can buy now and pay for your order later.

Mobile Payment Services: Depending on your location, we may accept mobile payment services such as Apple Pay, Shop Pay, and Google Pay

Gift Cards or Store Credit: If you have a gift card or store credit issued by us, you can use it to pay for your purchases.

Please note that the availability of payment methods may vary depending on your location and the specific products you're purchasing. If you have any questions about payment methods or need assistance with your payment, please don't hesitate to contact our customer support team.